Privacy Policy

Who we are

This website is operated by Ravenhill Clearance Services Ltd (company number 13975565), 83 Liberty Hill, Sheffield, S6 5PW. You can contact us at mark@clearance-services.uk about privacy matters.

What information we collect

When you submit a quotation enquiry, we collect the details you supply, which may include name, contact details, hotel location, project requirements, dates and uploaded photographs or documents. Our website also receives technical request information necessary to protect the form from abuse.

Why we process it

We use enquiries to assess your request, contact you, prepare quotations and manage pre-contract discussions. Our usual basis is taking steps at your request before entering a contract, or legitimate interests in responding to business enquiries as appropriate.

Who may receive your information

We may share relevant enquiry details with trusted staff, suppliers or our separate associated company Ravenhill Contractors Ltd if you request refurbishment help or sharing is necessary to discuss that part of the project. Email and hosting providers process data to deliver the website and messages.

Retention and your rights

We keep enquiry information only for as long as reasonably needed for enquiries, commercial records or applicable legal obligations. You may request access, correction or deletion, or raise a privacy concern by contacting us. You may also complain to the UK Information Commissioner’s Office.

Uploaded files

Please avoid uploading unnecessary personal information. Uploaded files are processed for delivery to the recipient and are not intentionally archived by this website script. Your email provider may retain the received messages and attachments.

Cookies

See the separate Cookie Policy. The initial site is designed to work without non-essential tracking cookies; analytics may be added only after an appropriate consent setup.